The after-sales service of AESOP3000

1. This product is guaranteed free for one year.
2. Our company is responsible for the installation, debugging, and free training for 3-5 hospital staff, free of charge.
3. Guarantee of AESOP requires that the equipment guaranteed should reach the designated performance and safety explanation requirement after guaranteeing.
4. The maintenance center offers AESOP user the express delivery services for maintaining and changing the fittings.
5. After the sale, our technicians go to the hospital to install and debug for free, and demonstrate the operation of the equipment for the user, including trouble clearing, the training of Safeguard and maintenance.
6. The company engages a domestic and international expert to go to the hospital to carry on exchanges on academy and offer assistance according to customer's will.

The after-sales service of the disposable infusion set

1. Offer free training on the use of the products for user.
2. Set up the selling customers' files. Do the detailed record to name of user, goods name, quantity, invoice date, so as to ensure the after-sale service.
3. Serious about customer's complaint, receive warmly and do the work of treatment of appeal well in time (and has records).
4. Collect customer's appraisal and suggestion on products, working, and service quality (and have records).
5. Receive the report of the user's bad reaction in products,company (agent ) will get on the spot to carry on the investigation to the products which have already sealed up for safekeeping with the people who manage personnel in full-time quality.It is not the qualitative factor that causes, do a good job of explanation, serve or guide the work to users.Cause to the qualitative factor, we will feedback administrators on the same day, and unite the manufacturer to answer or explain in 1-2 days (include retreating, changing).